Remote Access PC Monitoring

Frequently Asked Questions
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Please read the following frequently asked questions before placing your secure online purchase.

[Question]: Does RemoteSpy work with my internet connection?

Yes, RemoteSpy works with all internet connections including but not limited to local area networks, cable, dsl, adsl, and dial up connections. The upload speed for log files may vary depending on your internet connection.

[Question]: Is my RemoteSpy account protected? Can anyone access it?

RemoteSpy uses a plethora of security measures to maintain the safety and integrity of your personal information. Sensitive information transmitted between you and our website can only be accessed with your username and password.

[Question]: Can RemoteSpy be installed from external drives or CDROMS?

Yes, RemoteSpy can be installed simply by copying the monitoring executable generated from your configuration to any pc. Simply copy the file to a disk and run the file on the pc you intend to monitor. The installation is completely stealth and runs instantly.

[Question]: How do I view the recorded data in my members account?

Upon purchase, each RemoteSpy user is given detailed instructions on how to access their account. This email issues you an order id which is used to create your personal username and password for logging in and reviewing log details.

[Question]: How do I retrieve a lost password?

If you have lost your password you may retrieve it here simply by entering your username and email address. It will be sent to you immediately.

[Question]: What operating system is RemoteSpy compatible with?

RemoteSpy is compatible with all browsers and is fully compatible with Windows 98/2000/ME/NT/XP/Vista and Intel MAC Computers with Windows installed. We currently do not support the monitoring of non Intel based MAC Computers, but you can create your spymodule and deliver it from a MAC to a Windows based pc for recording.

[Question]: What happens when a user clicks on the monitoring .exe?

RemoteSpy is completely stealth and designed to install without warning. Once the executable is clicked the monitoring application will be started instantly. There are no signs or warnings whatsoever.

[Question]: How do I uninstall RemoteSpy once I am done using it?

RemoteSpy can be easily uninstalled by logging into your RemoteSpy control panel, selecting a user and clicking uninstall. This will completely stop the monitoring process and uninstall RemoteSpy.

[Question]: If I purchase RemoteSpy, do I get unlimited use of the software?

Once you complete your secure online purchase and access your RemoteSpy account you are given 365 days access to this account. You may log as many users as you want on a single computer. Additional licenses are available for just $19.95 each if you need to monitor more than one computer. You will receive an email notice when your account is due for renewal a week prior to it expiring.

[Question]: What is the cost to renew my account for another year?

After a year access to RemoteSpy.com you'll be provided an option to renew your account for an additional year at a discounted rate of $29.95. Renewing provides a client with ongoing data storage and bandwidth on the log servers as well as access to free version upgrades. Renewal discount is available up to 60 days after your account expires.

[Question]: Will a firewall stop RemoteSpy software from working?

In most cases a firewall will cause other products to be blocked however, RemoteSpy uses a special feature to send the logs to our server. A firewall in most cases will not stop RemoteSpy from transmitting recorded data.

[Question]: How often do the logs update?

Logs will update in 10 minute intervals once installed. The monitored computer must be turned on and connected to the internet for updates to occur.

[Question]: Where do I download my software?

You can configure and download your SpyModule at any time via the "Create Spymodule" area inside of your RemoteSpy.com administration area. Your customized spymodule is the file you deliver and have executed or opened on the computer you wish to monitor.

[Question]: Where can I purchase additional licenses?

You can purchase additional licenses. Each additional license is $19.95 and will automatically be added to your current account if your original order and extra license order contain similar billing information or email address.

[Question]: What is UnderCover Stealth E-Mail service?

UnderCover Mail is a add-on service that provides customers with a convenient stealth, secure and untraceable web-based email account for usage with deploying your RemoteSpy SpyModule anonymously. An option to add UnderCover Mail to your order is provided on the purchase page, or you can order separately.

RemoteSpy FAQ